andybrown.67 wrote: Complained to LA. LA not willing to deal with complaints. Sent formal complaint plus cheque for ¬£47.04 (correct costs) to Bailiffs. Received response. THIS IS THE CONFUSING PART. My whole argument is that no levy is in place, so no removal fee is applicable. My car belongs to finance company, so charge not applicable. their response is this "A levy is not applicable on a warrant" and that "the ATR can be applied providing residency is confirmed". Are they lying, or have i not researched thoroughly enough? I know ¬£96 isn't a fortune but the principle remains the same. I feel i'm being ripped off. Thanks in advance.
andybrown.67 wrote:Hi. Thanks for that. What is LBA though? It's not that the council gave me wrong advice, it's just that they refused to deal with it point blank. Here's what i sent them
I have looked at the circumstances surrounding the Penalty Charge Notice and your case was passed to Jacobs bailiff on 27 February 2013 as a warrant had been issued to recover the outstanding payment of ¬£82 from Northampton County Court.
Once the case has been passed to the bailiff and recovery action has commenced customers must liaise with the bailiff on how payment is to be made. Whilst I understand you paid the Council separately, as the bailiff has incurred charges in the recovery process they are entitled to recoup their costs. Any queries relating to the bailiff costs or their team members must be directed to Jacobs and not the Council.
It would not be appropriate for the Council to ask the bailiff to place your case on hold as they are entitled to pursue their costs as part of the court warrant.
Your complaint has been dealt with at Stage 1 of the Council‚Äôs Corporate Complaints Policy. If you remain dissatisfied with this response you have 21 working days to write to the Solutions Team, at Cheshire West and Chester Council, HQ, Nicholas Street, Chester CH1 2NP requesting that your complaint be escalated to Stage 2. Please quote the reference number as indicated on this letter and clearly state why you are unhappy with the outcome of Stage 1 and what your expected outcomes are. Your complaint will then be escalated and investigated by a senior manager and you will receive a response within 20 working days of the Solutions Team receiving your letter.
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